All production processes and assistance are carried out in compliance with and in accordance with the Quality Manual and all related procedures referred to in the ISO 9001:2015 certification owned, adopting systems to prevent the vulnerability of source codes.
TheCRF uses a qualified infrastructure according to the GAMP5 Guidelines which guarantees the integrity of the data even in the face of errors and anomalous situations.
Services and Maintenance
The assistance is guaranteed through a help-desk service, to provide technical and operational support to the users of
the customer interested in the use of the services of the technological and application infrastructure.
The help-desk service provides its activities to users in order to solve problems that arise and for which the sponsor’s staff
is not autonomous in the solution.
Our help desk service is provided by highly qualified personnel, trained and experienced in the field of Clinical Research and is able to solve the problem reported in a quick and timely manner.